Privacy policy

Effective Date: February 13, 2025

Thank you for visiting C5 Logistics (“C5 Logistics,” “we,” “our,” or “us”). We are committed to protecting your privacy and ensuring you understand how your personal information is collected, used, and protected when you visit our website, www.c5logistics.com (the “Site”), or when you interact with us via SMS or other communication channels. By accessing or using our Site and services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

Personal Information

  • Contact Details: Name, email address, phone number, and mailing address.

  • Billing and Payment Information: When you request a quote or place an order, we may collect payment details and billing addresses.

  • Recruiting Information: If you apply for a position with us, we may collect details such as your resume, employment history, and qualifications.

Shipment Details

  • If you request a shipping quote or service, we may collect information such as pick-up and delivery addresses, package dimensions, and any other details necessary to fulfill your request.

Non-Personal Information

  • Technical Data: Browser type, device type, operating system, IP address, and referral URLs.

  • Usage Data: Pages visited, links clicked, and other browsing behavior on our Site. This helps us analyze trends, administer the Site, and understand user interactions.

SMS Consent Information

  • If you opt in to receive SMS messages from C5 Logistics, we collect your phone number and any additional details provided during the opt-in process.

2. How We Use Your Information

Service Delivery

  • Processing and managing quotes, orders, shipments, and billing.

  • Sending confirmations, shipping updates, or service changes.

Customer Support

  • Responding to inquiries (quotes, billing questions, recruitment) and managing your account.

Communication and Marketing

  • Sending promotional emails, newsletters, or marketing materials if you’ve opted in.

  • Notifying you about changes to services, terms, or policies.

SMS Communications

  • If you have explicitly opted in, we may send SMS about quotes, shipments, billing, promotional offers, or other service-related info.

  • We do not share your phone number or SMS opt-in info with third parties or affiliate companies for marketing.

Site Improvement and Analytics

  • Enhancing the Site’s functionality, performance, and user experience based on usage data.

Legal and Compliance

  • Complying with applicable laws and legal processes.

  • Protecting the rights, property, and safety of customers, employees, and our business.

3. Cookies and Tracking Technologies

Cookies

  • We use cookies (small text files stored on your device) to remember preferences, track Site usage, and improve user experience.

  • You can adjust your browser to refuse cookies or alert you when cookies are sent. Disabling cookies may affect some Site features.

Other Tracking Technologies

  • We may use web beacons, pixels, or similar technologies to gather information about email and Site content interactions.

4. Data Security

We take reasonable steps to protect your personal information. Measures include:

  • Encryption: Secure Socket Layer (SSL) or similar encryption for financial transactions.

  • Restricted Access: Limiting data access to authorized personnel and trusted third parties.

No method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Third-Party Services

We may share your data with third-party service providers who help operate our business, such as:

  • Payment Processors (transaction/billing)

  • Shipping and Logistics Partners (handling pick-up and delivery)

  • Marketing and Analytics Providers (analyzing usage data)

They only use your data as needed to provide services to C5 Logistics and must keep it confidential. We may also disclose information if required by law or to protect our rights, safety, or property.

6. Your Data Protection Rights

Depending on your location, you may have rights regarding your personal information:

  • Access: Request a copy of the information we hold about you.

  • Rectification: Request corrections to inaccurate or incomplete data.

  • Deletion: Request deletion of data (with certain exceptions).

  • Objection: Object to data processing in specific circumstances.

  • Restriction: Request restriction of data processing.

  • Withdraw Consent: Withdraw your consent anytime, where processing is based on consent.

To exercise these rights or ask questions, contact us using the details in the “Contact Us” section below.

7. Children’s Privacy

Our Site and services are not intended for children under 13. We do not knowingly collect personal data from children under 13. If we discover we have such data, we will delete it promptly.

8. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or for legal/regulatory reasons. Any updates will appear here with a new “Effective Date.” We encourage you to review this policy regularly.

Last Updated: February 13, 2025